Privacy Policy

Effective Date: February 7, 2025

1. Introduction

Welcome to Sunasheets.com ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website Sunasheets.com or purchase our eco-friendly cleaning products.

By using Sunasheets.com, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

When you interact with Sunasheets.com, we collect different types of information:

a. Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways, not stored by us)

b. Non-Personal Information

To improve your browsing experience, we collect:

  • Device type (mobile, tablet, desktop)
  • Browser type and version
  • IP address
  • Browsing behavior (pages visited, time spent, interactions)

This data helps us optimize our website’s performance and usability.

3. How We Use Your Information

We collect and use your personal data for the following purposes:

  • Order Processing – To fulfill your purchases, deliver products, and provide customer support.
  • Communication – To send order confirmations, delivery updates, and customer service responses.
  • Marketing & Promotions – To send promotional offers, discounts, and updates if you have opted in. You can unsubscribe anytime.
  • Website & Service Improvements – To enhance website functionality and user experience based on analytics.
  • Legal Compliance – To comply with UAE laws, fraud prevention, and security measures.

4. Data Protection and Security

We implement strict security measures to safeguard your personal information, including:

  • Secure Sockets Layer (SSL) encryption for data transmission.
  • Restricted access to personal data on a need-to-know basis.
  • Compliance with UAE data protection regulations to prevent unauthorized access, disclosure, or misuse.

However, while we strive to protect your data, no method of online transmission or storage is 100% secure. Please use strong passwords and avoid sharing sensitive data over unsecured networks.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share data with:

a. Trusted Third-Party Service Providers

To operate our business efficiently, we may share necessary data with:

  • Payment processors (for secure transactions)
  • Shipping and logistics partners (for order fulfillment)
  • Marketing service providers (for email or SMS communications, if opted in)

All third-party providers must keep your data confidential and only use it for service-related purposes.

b. Legal and Regulatory Authorities

We may disclose personal data if required by UAE law, such as:

  • To comply with legal obligations (e.g., fraud prevention, investigations)
  • To enforce our Terms & Conditions
  • To protect the rights and safety of Sunasheets.com, our users, or the public

6. Cookies and Tracking Technologies

Sunasheets.com uses cookies and tracking technologies to enhance user experience and analyze website traffic.

a. What Are Cookies?

Cookies are small files stored on your browser when you visit our website. They help us:

  • Recognize returning visitors
  • Personalize shopping experiences
  • Improve site performance and security

b. Your Cookie Preferences

You can disable cookies through your browser settings. However, some website features may not function properly without cookies.

For more details, see our Cookies Policy (if available).

7. Third-Party Links

Our website may contain links to third-party websites for reference. Please note:

  • We are not responsible for their privacy practices.
  • We recommend reviewing their privacy policies before providing personal information.

8. Your Rights Under UAE Law

You have certain rights regarding your personal information, including:

a. Right to Access

You can request a copy of the personal data we store about you.

b. Right to Correction

If any of your personal information is incorrect or outdated, you can request corrections.

c. Right to Deletion (Right to Be Forgotten)

You may request the deletion of your personal data, subject to:

  • Completion of any outstanding transactions
  • Legal or regulatory obligations requiring us to retain data

d. Right to Withdraw Consent

If you have given consent for marketing communications, you can opt-out anytime via:

  • The unsubscribe link in emails
  • Contacting us at support@sunasheets.com

To exercise your rights, email us at support@sunasheets.com with your request.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in laws or regulations
  • Updates in business operations
  • Enhancements in data protection measures

Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of Sunasheets.com signifies acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@sunasheets.com
🏢 Address: Arcal Trading FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates